National Audio Conference: Using Performance Measures to Improve Service Delivery
| Date/Time: | 8/11/2010 - 2:00 - 3:50 pm | | Location: | Office of the State Comptroller, 110 State Street, Albany, NY
or
Department of Transportation, 50 Wolf Road, Albany, NY
NOTE: An ID such as a driver license is required for entry into either building. Please arrive early to allow time to check in. | | Topic: | Using Performance Measures to Improve Service Delivery | | Format: | National Audio Conference | | Speaker(s): | Anthony Longo
Harold Steinberg, CGFM, CPA
John Whitley, Ph.D. | | Objectives: | To learn how performance measures can be employed to improve service delivery. | | CPE's: | 2 Credits | | Cost: | FREE for AGA Members
$15 for Non-Members | | Prerequisites: | Some familiarity with performance measures. | | Advanced Prep: | None required | | Field of Study: | Accounting (Government) | | NYS License No.: | 00329 | Event Details: DESCRIPTION -
AGA is pleased to announce a new and increasingly important topic to our audio conference schedule—using performance measures to improve operations.
Today, using performance measures to improve service delivery is getting more traction within the federal government and the state and local community. AGA recently released a research report, State and Local Governments’ Use of Performance Measures to Improve Service Delivery, which explored how state and local governments use of performance measures to monitor the delivery of services and make adjustments to improve the delivery and assure the achievement of desired results. Much of what these entities are doing could be equally useful to federal agencies.
To share their practical experiences are Harold I. Steinberg, CGFM, CPA, AGA’s technical consultant and principal researcher of this report, who will lead the discussion as he explains the key findings and briefly details five jurisdictions that use performance measures to improve service delivery. One of those jurisdictions was New York City who began using performance data in 1977. Representing New York City government is Anthony Longo, deputy director at the Mayor’s Office of Operations, city of New York, New York, who is in charge of the performance management group. Mr. Longo will discuss the Citywide Performance Reporting (CPR) program and explain the interactive dashboard, which is the major driver for improving performance. Joining Mr. Longo will be John Whitley, Ph.D., Director of Program Analysis and Evaluation, U.S. Department of Homeland Security.
Please join us for two hours of lively discussion about this important and timely topic. In addition to the speakers’ commentary, there will be approximately 20 minutes for Q & A so that the participants can ask the speakers questions and share their own experiences.
Click here to view or download a PDF version of our event flyer
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Check to ensure that the CPE credits offered meet the requirements of your certifying organization.
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Substitutions can be made prior to events; however, non-members will be required to pay the differential rate if replacing a member. Cancellations for most Chapter events are required at least 48 hours in advance of the day of the event. No shows will be billed for the full cost of the event. All payments or government vouchers are due on or before the day of the event. You can mail prepayments to:
AGA New York Capital Chapter
PO Box 1923
Albany, NY 12201
Reimbursement of prepayments will be made if cancellations are made at least 48 hours in advance.
To cancel registration, please contact our registrar, Jessica Lynch at (518) 473-6251 or e-mail her at jessica.lynch@omr.state.ny.us
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Updated by: LBrown on 7/7/2010 1:58:54 PM
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